Efficiency, quality and speed, without exaggeration, have always been key issues in operations management and is now clear that the operating unit as a strategic unit of the bank structure, requires detailed attention, professional approach and the introduction of modern technologies. Optimal cost reduction, control of operational risk and, at the same time, the development of new projects and monitor the quality of work - tasks which banks have to decide today to guarantee a successful development of tomorrow. Efficient operation of the operating unit - the main task of the bank, which has ambitions of continuous growth and profitability in today's conditions!